Consumer Protection

Wedding venues warned over illegal cancellation charges

02-Mar-2016 By Sophie Witts

Hotels and restaurants charging large deposits and cancellation fees for weddings and parties could fall foul of consumer protection laws, according to new guidance

Government launches inquiry in to 'fake' online reviews

19-Jun-2015 By Sophie Witts

The government has launched an investigation in to the prevalence of ‘fake’ online reviews and paid-for endorsements after finding evidence of potentially unlawful practice.

Restaurants and hotels must offer multi-platform online booking

10-Jun-2015 By Sophie Witts

Hotel and restaurant brands must adapt their websites to work across multiple online platforms, according to new research from Google.

Groupon forced to change trading practices by OFT

16-Mar-2012 By Peter Ruddick

Voucher website Groupon has been forced to change some of its trading practices and how it interacts with merchants and businesses after an investigation by the Office of Fair Trading found 'widespread' examples of breached consumer regulations.